iCloud Outlook Won't add account

Question

Stejent Author

Level 1

10 points

iCloud Outlook Won't add account

I have an issue with outlook on a PC that will not allow me to add my account to Outlook.

I know it can be done, as I have had it before.

I keep getting the message: "We couldn't log on to the incoming (IMAP) server"

I have the iCloud app on the PC and have the iCloud Outlook Add-in enabled.

I have also created an app-specific password, and attempted to set up the account manually, all unsuccessfully.

I am running Windows 11 on this PC.

I am praying someone on here can provide me with a solution, as this is may main email account.

Posted on Jan 19, 2023 09:04 AM

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Answer 1

bbesspete

Community Specialist

Jan 21, 2023 01:56 PM in response to Stejent

Hello Stejent,

Thanks for posting in Apple Support Communities. We understand that you are having trouble syncing your Outlook account with iCloud for Windows. We'd like to help!

Do you have any anti-virus software or a VPN installed on your computer? If so, does temporarily disabling them help? Sometimes this type of software can cause login issues.

Are you able to login to your Outlook account on other devices?

If those steps don't help, try uninstalling iCloud for Windows, then reinstalling from the Microsoft Store: Download iCloud for Windows - Apple Support

Let us know how it goes! Take care.

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Answer 2

ArmMan1016

Community Specialist

Jan 22, 2023 08:53 AM in response to Stejent

Hi Stejent,

Thanks for the follow-up info. Now we'd like to have you check the mail server settings for IMAP in the Outlook settings:

• Server name: imap.mail.me.com

• SSL Required: Yes

• If you see an error message when using SSL, try using TLS instead.

• Port: 993

• Username: This is usually the name of your iCloud Mail email address (for example, johnappleseed, not johnappleseed@icloud.com). If your email client app can't connect to iCloud Mail using just the name of your email address, try using the full address.

• Password: Generate an app-specific password.

Complete details are found in the Appel Support article:

iCloud Mail server settings for other email client apps - Apple Support

Feel free to reach back out if you have any questions.

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Answer 3

Stejent Author

Level 1

10 points

Jan 21, 2023 03:13 PM in response to bbesspete

I have tried the steps you’ve suggested, but it still isn’t working.

outlook shows my iCloud account in the list of inboxes 3 times now and each time I have received the test email in my inbox but cannot access my mail on the pc.

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