Cellular issue iPhone 7

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marlynn129 Author

Level 1

4 points

Cellular issue iPhone 7

My iPhone 7 says cellular issue and won’t update to latest version. I have Xfinity service

iPhone 7, iOS 15

Posted on Jan 18, 2023 10:20 AM

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Answer 1

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marlynn129 Author

Level 1

4 points

Jan 19, 2023 09:00 AM in response to Kurtosis12

Interesting. I do have that middle but didn’t it say after 4 years service was no longer supported.

i was finally able to get phone to update to 15.7.2. Hope that helps. Will see. Not sure about my service provider being much help. We are out of state and 5+ hours away from store. I will have to wait until I get home to further resolve should I need to

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Answer 2

Alancito

Level 7

29,561 points

Jan 19, 2023 09:10 AM in response to marlynn129

marlynn129 wrote: "Battery shows 80% from when it was new..."

80% maximum capacity is not healthy and is to be expected in an older model such as iPhone 7. That original battery is likely to be the cause of your cellular issue – as the weak battery cannot supply sufficient power to the antenna to connect with cell tower signals. Have the aging battery replaced and all will (probably) be well:

iPhone Battery & Power Repair

About genuine iPhone batteries

Repair Provider Verification

(Articles found by searching Apple's Knowledge Base.)

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Answer 3

Alancito

Level 7

29,561 points

Jan 19, 2023 01:46 AM in response to marlynn129

marlynn129 wrote: "Yes it does"

marlynn ~ To be clearer, this icon is the Settings app:

...Tap it to open Settings app. Then scroll down to Battery and tap it. Then tap Battery Health and tell us what the Maximum Capacity % is. If its value is only "––", let us know that.

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Answer 4

marlynn129 Author

Level 1

4 points

Jan 19, 2023 08:55 AM in response to Alancito

Battery shows 80% from when it was new. I was finally able to update to 15.7.2 NAs of now I have service. I’ve been to Apple store and they said I could not update but here I just did! I’m not sure if my problems are with Xfinity or not. It’s been a nightmare making call after call. Thank you for your response.

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