iCloud photos - does not sync

Hello, the pictures I have on my phone's gallery don't sync and don't show up in iCloud. There are 10 493 photos and 1603 videos on my phone, but even though I upgraded my plan, the pictures are still not syncing on iCloud. There are only 4089 photos and 476 videos. On the phone, it shows as synced. Now my phone is crashing because there is no space left, but why can I not see them on my iCloud? This is frustrating, I pay more, but it does not work.

Appreciate the help. Thanks.

iPhone 12 Pro Max

Posted on Jan 18, 2023 02:50 AM

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4 replies

Jan 19, 2023 12:27 PM in response to NedaVen

Hello NedaVen,


Thanks for reaching out to Apple Support Communities. We see you have some questions about setting up iCloud Photos, and we'd like to help. The following link may be able to assist, as it goes through steps on how to Set up and use iCloud Photos.


You may need more space, if there's an issue with the amount of photos and videos you have, that may need bigger storage: Upgrade to iCloud+


Let us know if this helps.


Regards.

Jan 20, 2023 10:49 AM in response to NedaVen

NedaVen,


We would like to clarify to better isolate the issue. When you say there is not enough space left on your device and it's causing issues, are you referring to your iPhone storage and not iCloud? We ask because as noted in previous article provided:



"The photos and videos that you keep in iCloud Photos use your iCloud storage and your device storage. And as long as you have enough space in iCloud and on your device, you can store as many photos and videos as you like."


So you would need to ensure you have enough storage both on your device and iCloud. The resource below can provide great guidance on the difference between iCloud storage and device storage that can help:


What's the difference between device storage and iCloud storage?


Hope this helps!

Have a great day.


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iCloud photos - does not sync

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