Unable to update iTunes to 12.12.7.1 due to access/permission errors

Question

Level 1

9 points

Unable to update iTunes to 12.12.7.1 due to access/permission errors

I'm trying to update iTunes to 12.12.7.1. I first tried the Apple Software Updater and it failed. I then went to the Tools menu and did Download Only and ran the installer as Admin from the DL location. I got "Error reading from file" and it listed the iTunes64.msi file with location. Then I downloaded the installer for 12.12.7.1 from apple.com and ran that as admin. Got the error

"Error getting file security C:\ProgramData\Apple\Installer Cache\Apple Software Update 2.6.3.1\GetLastError:5". I'm on Windows 10 Pro 1909. I've run sfc /scannow and found no problems and DISM /Online /Cleanup-image /Restorehealth and found no issues.

Thanks

Bud

Windows, Windows 10

Posted on Jan 16, 2023 04:36 PM

Reply

Answer 1

Top-ranking reply

SF_Green Author

Level 1

9 points

Jan 16, 2023 04:45 PM in response to SF_Green

After posting this, I thought I'd uninstall the Apple Software Updater since I have the full installer to use and got the error below. I may try deleting or renaming that folder and see if I can uninstall and proceed with the full installer.

Reply

Answer 2

SF_Green Author

Level 1

9 points

Jan 16, 2023 05:12 PM in response to SF_Green

So I was able to figure this out. Renaming the cache folder did allow me to uninstall the Apple Software Updater. That allowed me to run the full iTunes installer and update to 12.12.7.1.

Problem solved. Thanks anyway.

Reply

Unable to update iTunes to 12.12.7.1 due to access/permission errors

Similar questions