not allowing family transfer

Trying to change our child from one parent to another in family sharing, but it won't allow to leave the family. "Name has invited you to family sharing" is on screen. When I click Get started button underneath I get the following blank page with this message "Safari cannot open the page because the address is invalid" I have no idea what this means. What address is invalid? Any help is appreciated.

iPhone 14

Posted on Jan 16, 2023 12:10 PM

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Jan 16, 2023 12:15 PM in response to sevewebb

I presume this is a minor age child? The document Move a child to another group using Family Sharing - Apple Support says: "You can't remove a child under 13 years old [see the document for regional age variations] from your family group, but you can move them to another group or delete their account." If this is a non-minor child you can remove them from your group as outlined in this document Leave Family Sharing - Apple Support


I am equally confused by that message so I'll direct you to Apple who can hopefully sort it out. ;-)


Contact Apple, click here --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support




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not allowing family transfer

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