Unable to upgrade to Catalina OS

I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?


MacBook Air 13″, macOS 10.12

Posted on Jan 15, 2023 05:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2023 06:58 PM

luy123 Said:

"Unable to upgrade to Catalina OS: I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?"

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What's the model of your Mac? It may be incompatibility getting in the way here.


For reference...

Updating the macOS:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

6 replies
Question marked as Top-ranking reply

Jan 15, 2023 06:58 PM in response to luy123

luy123 Said:

"Unable to upgrade to Catalina OS: I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?"

-------


What's the model of your Mac? It may be incompatibility getting in the way here.


For reference...

Updating the macOS:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

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Unable to upgrade to Catalina OS

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