I have a 2017 Macbook Pro macOS Catalina that i bought and need to return however i cant figure out how to factory reset it and delete all of my data and information. Ive been on every Apple question and website i can find for resetting it and nothing is working.
MacBook Pro 13″, macOS 10.15
The Catalina macOS isnt on there so i tried to follow the other directions for all 4 of the other macOS versions and there isnt an Erase Data or a Erase admin button on my mac like it says there would be.
The Catalina macOS isnt on there so i tried to follow the other directions for all 4 of the other macOS versions and there isnt an Erase Data or a Erase admin button on my mac like it says there would be.
Ive already been on there and it didnt work any other ideas?
moira30 wrote:
The Catalina macOS isnt on there so i tried to follow the other directions for all 4 of the other macOS versions and there isnt an Erase Data or a Erase admin button on my mac like it says there would be.
Catalina is specifically mentioned in the instructions I provided the link to.
moira30 wrote:
I have a 2017 Macbook Pro macOS Catalina that i bought and need to return however i cant figure out how to factory reset it and delete all of my data and information. Ive been on every Apple question and website i can find for resetting it and nothing is working.
Follow these instructions to reset your Mac: What to do before you sell, give away, or trade in your Mac - Apple Support
moira30 wrote:
Ive already been on there and it didnt work any other ideas?
What exactly did not work?
The only two that i am seeing are the Ventura and the Monterey, is there another link i need to click on?
Factory Reset My 2017 Macbook Pro
