Dead or stuck on black screen problem

Hello,

Have you seen this? See below:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

A factory reset will indeed erase all of your data. After it is complete, the next thing to do is to restore from a backup:

Restore your iPhone, iPad, or iPod to factory settings

Locate backups of your iPhone, iPad, and iPod touch

If the first step doesn't work (frozen reset), and you do not have a backup, you are at risk of losing data.

Good luck.

Hello,

It is my understanding that those things are rarely successful. However, if your data is critical, it might be worth a try.

However, before you go down that road, make sure that it is not something simple:

1) Are you sure that it is charged? Check the charging port for lint or other debris (use a bright light and a toothpick). If your iPhone, iPad, or iPod touch won‘t charge

2) Frozen? If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

3) You mentioned that you tried to connect it to your computer, but it didn't work. See this: If your computer doesn't recognize your iPhone, iPad, or iPod

Let us know if you get it going.

Good luck.