Apple Mail - Grayed Out Folders in Favorites

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.


Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.


I've looked at my Gmail on the web and the folders aren't anywhere to be found.


Any help is appreciated --- Thank you!


iMac (24-inch, M1, 2021, 2 ports)

Posted on Jan 14, 2023 12:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2023 01:19 PM

amyw716 wrote:

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.

Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.

I've looked at my Gmail on the web and the folders aren't anywhere to be found.

Any help is appreciated --- Thank you!


https://discussions.apple.com/content/attachment/6565d679-00e8-46b7-92a5-06717145ecbf


Can you Control click on those folders...






ref: Use favorite mailboxes in Mail on Mac - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 14, 2023 01:19 PM in response to amyw716

amyw716 wrote:

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.

Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.

I've looked at my Gmail on the web and the folders aren't anywhere to be found.

Any help is appreciated --- Thank you!


https://discussions.apple.com/content/attachment/6565d679-00e8-46b7-92a5-06717145ecbf


Can you Control click on those folders...






ref: Use favorite mailboxes in Mail on Mac - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Mail - Grayed Out Folders in Favorites

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.