I can’t get ask to buy to work.

I am not getting ask to buy notifications from my kid’s iPad. I am logged into the Apple Store on the correct account. I tried restarting everything to no avail. Help.

iPhone 13

Posted on Jan 14, 2023 08:52 AM

Reply
3 replies

Jan 16, 2023 01:48 PM in response to KathG72

Recently there's been an issue with ATB notifications not arriving at certain devices, so I'll start with an undocumented possible solution mentioned by several people where editing the name of a mobile device worked for them:

Settings > General > About > Name

Change the name

Then "Done" and retry.


Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


Jan 16, 2023 01:50 PM in response to Limnos

I'll add that recently there have been an unusual number of posts about this issue and it is possible Apple has recently changed something. I recommend providing feedback about this. Click on this link for Apple products feedback links --> Product Feedback - Apple

Apple may not respond but your comment will be read.


And just so people don't think I have been making up all this::


Ask to Buy not working. - Apple Community

"I needed to change the name of my iPhone and now it works"


Ask To Buy - Apple Community

To get notifications back, I had to change the name of my phone (Settings>General>About>Name)


I had an issue with ask to buy. - Apple Community

I was not getting notifications when daughter was asking permission to buy so I chatted with tech support and this is what I got told to do.

go to> settings> general> about> name and enter your name to name the phone then Done and retry


I'm not receiving Ask to Buy notification… - Apple Community

I renamed my (parent) device as you mentioned and it now works!


Ask for Purchase - Apple Community

thank you for the help… changing the name solved the issue. Thank you again!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t get ask to buy to work.

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