When sending photos through iMessages, the photos are received in lower quality. Both phones have "Low Quality Image Mode" turned off. Both phones are connected to the same wifi with speeds over 100 mbs. Both phones are iPhone 14 Pro Max's using the latest iOS 16. Any ideas?
iPhone 14 Pro Max
Hello klemon10,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with low quality images in iMessage. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, 13, or later
Press and hold either volume button and the side button until the power-off slider appears.
Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
We hope this helps.
Cheers!
Hello klemon10,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with low quality images in iMessage. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, 13, or later
Press and hold either volume button and the side button until the power-off slider appears.
Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
We hope this helps.
Cheers!
I have rebooted my phone and the other iPhone has as well. It bis 13Kb on my phone and 7kb on the other phone. I noticed the picture is a JPG. If I send a PNG, this doesn't happen.
Hello klemon10,
All we can offer is to test this on Wi-Fi vs. Cellular. We believe this may be happening due to your provider, or the receiving persons provider as mentioned here: Send photos and videos in Messages on iPhone - Apple Support
"Note: Your carrier may set size limits for attachments; iPhone may compress photo and video attachments when necessary."
Thanks.
Both phones are on Wi-Fi. In fact, both are on the same WiFi and are only 5 feet from each other during these tests.
I could use air drop, but when testing this issue after it was discovered, I chose to use a phone that was on the same wifi so I knew the test conditions. The issue was initially discovered when these same phones were on different wifi.
Thank you for the reply klemon10!
To further isolate the issue, does this occur with specific photos you try to send or all photos? For instance, does this occur with photos you downloaded and photos you took with your iPhone's camera? Also, does this occur with all contacts or one specific contact. If this occurs with this one specific contact, it is possible the issue is on the contact's side.
Keep us posted.
This issue does not occur from photos taken with the iPhone. This issue only occurs with a downloaded image. In this particular case it was a JPG that has the issue. I have not tried any other formats, only JPG and the PNG from the iPhone photo. This happens with multiple people I have sent the JPG to just to test. I understand it could be on the contacts side, so that is why I chose to test this with my wife's phone (iPhone 14 Pro Max w/ IOS 16.2; also on wifi) so I knew the test conditions.
The JPG is only 13kb on my phone, but is 7kb when she receives it in iMessage.
The fact that they are on the same Wi-Fi is irrelevant. The messages still go to the iMessage host, then back to the destination iPhone. If they are on the same Wi-Fi network why don’t you use AirDrop?
Low Quality Pics in iMessages
