Apple Music is cutting out

According to Apple, every Apple device should work smooth, but in last years this has been going down.


I'm paying Apple Music because it has better quality... Well quality can play as first feature if you can play them on Bluetooth correctly. I'm getting cuts when playing my music and the answer of most places is: avoid interference but that does not matter if the speaker is 6 inches away of the laptop (besides Apple Music really sucks on laptop compared with Spotify)


I'm using a OS Monterrey, MBP 13" 2020 intel with trackpad and keyboard additionally connected by Bluetooth and if I remove them you could think that it works but is not. Also it logs me off every once in a while.


Is there any solution or is it just a bad app as Apple Music? please let me know so I can definitely cancel Apple services.

MacBook Pro 13″, macOS 12.6

Posted on Jan 11, 2023 07:37 AM

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Jan 13, 2023 07:50 PM in response to CostaRicaGeek

Hello CostaRicaGeek,


Thank you for reaching out in Apple Support Communities. It sounds like this behavior only occurs when your Mac is connected to the Bluetooth speaker for Apple Music. Since the sound is cutting out, we recommend to check with the manufacture of the Bluetooth speaker you're using and see if there's a possible software or firmware update for that device. This helps to provide software improvements that can lead to a stable connected via Bluetooth.


You can also set up another user account on your Mac to test the Bluetooth connection with Apple Music. This can help determine if the behavior you're experiencing is isolated to the user account. Here's how to create another user account on your Mac:


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if is FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
    • Use Sharing settings to specify whether the user can share your files and share your screen."


These steps are outlined in this helpful article: Add a user or group on Mac


Kind regards.



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Apple Music is cutting out

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