Airpods Max losing connection to iPhone

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Airpods Max losing connection to iPhone

Hello! My Airpods Max -- which have never had a problem -- are repeatedly losing the connection to my iPhone. I get a "cannot connect" message. I am forced to "forget" them, do a hard reset of the Airpods Max, and then reconnect. But, the next day, it happens again. The only change includes upgrading to an iPhone 14 a few weeks ago. iPhone software is current, and I am on the current firmware for the Airpods Max. I've also restarted by iPhone as another step.

This appears to be a software issue with the improved Bluetooth profile in the iPhone 14 since everything else is the same. Insights on how to fix?

iPhone 14 Pro Max, iOS 16

Posted on Jan 10, 2023 05:41 PM

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Answer 1

Jan 13, 2023 02:33 PM in response to RSW_123

Hi RSW_123,

You've completed some great steps to troubleshoot the issue thus far. If the reset was completed using the steps here: How to reset your AirPods Max, as you have a new iPhone check the article below to ensure they are associated with the correct Apple ID.

If an item or device is connected to another Apple ID - Apple Support

Should the issue remain check you environment with the help of the article here: Resolve Wi-Fi and Bluetooth issues caused by wireless interference. Reach out to Apple Support directly if the issue continues.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.

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Airpods Max losing connection to iPhone

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