I have two tickets in Ticketmaster and when I tap add to apple wallet and I get a message unable to add ticket to apple wallet at this time do you want to retry. Cannot see anything to do to solve problem

I have two tickets in my Ticketmaster account and when I tap add to apple wallet and I get a message unable to add ticket to apple wallet at this time do you want to retry. Cannot see anything to do to solve problem

Posted on Jan 10, 2023 04:15 PM

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1 reply

Jan 13, 2023 01:57 PM in response to Wab517

Hi Wab517,


Thanks for contacting Apple Support Communities!


We understand that you're unable to add a couple tickets to Wallet.


Where are you adding the tickets from? Are you using Safari, Mail or the Ticketmaster app?


If you're adding the tickets via Mail for example, are you able to open a webpage in Safari and add the tickets via Safari?


This article outlines how to add your tickets to your Wallet: Add, use, and share boarding passes, tickets, and other passes in Apple Wallet - Apple Support


"How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone

  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.The Add to Apple Wallet button
  3. Follow the instructions on the screen.
  4. If necessary, tap Add in the upper right corner.

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

When you add a boarding pass, ticket, or other pass to the Wallet app on your iPhone, you automatically add it to the Wallet app on your paired Apple Watch.

Learn how to remove a pass or ticket from the Wallet app."


We look forward to your reply. 


Cheers!


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I have two tickets in Ticketmaster and when I tap add to apple wallet and I get a message unable to add ticket to apple wallet at this time do you want to retry. Cannot see anything to do to solve problem

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