Hello, I am trying to update my iPad mini and I keep getting the message unable to update or restore. Now my iPad is stuck with a screen to plug into my itunes. I have updated my mac to the lastest version and my itunes is up to date. What can I do to just use my iPad again?
iPad mini, iOS 12
As described, your iPad indicates that it must must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Genius Bar Reservation and Apple Support Options - Apple
If you experience difficulties with the restore process, try using a different USB port. These support pages may also be helpful with troubleshooting:
If your computer doesn't recognize your iPhone or iPad - Apple Support
Ipad won't restore
