I can't add eSIM on my iPhone 13 Pro

Please help me to use eSim. So my phone is iPhone 13 PRO. My carrier supports eSim service. However, my phone doesn't show the necessary options to add the eSim. For example, "Add eSim", "Cellular plan", etc. Also, my phone doesn't read the eSim QR code. And I can't to activate eSim.

Here are some details about my phone:

Model Number: MLVE3X/A

Serial number: KK***X15


Some information is added in the form of screenshots.



[Edited by Moderator] 


iPhone 13 Pro

Posted on Jan 10, 2023 3:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2023 1:17 PM

Hi faryad215,


For ways to set up eSIM follow About eSIM on iPhone. If you continue to have trouble setting up your eSIM, follow your related article If you can't set up an eSIM on your iPhone:


    1. "Turn Airplane Mode on and off.
    2. Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
    3. Restart your device or devices."


As it's a carrier feature "If you still can't set up your eSIM, contact your carrier."


Take care.




1 reply
Question marked as Top-ranking reply

Jan 12, 2023 1:17 PM in response to faryad215

Hi faryad215,


For ways to set up eSIM follow About eSIM on iPhone. If you continue to have trouble setting up your eSIM, follow your related article If you can't set up an eSIM on your iPhone:


    1. "Turn Airplane Mode on and off.
    2. Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
    3. Restart your device or devices."


As it's a carrier feature "If you still can't set up your eSIM, contact your carrier."


Take care.




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I can't add eSIM on my iPhone 13 Pro

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