Apple TV not pairing with remote after update

Question

Level 1

4 points

After a firmware update to latest version my Apple TV will not pair with a remote.

The remote works fine on another Apple TV.

Apple TV 4K

Posted on Jan 9, 2023 9:14 AM

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Answer 1

Level 10

145,932 points

Have you tried to restart just the remote, or tried to pair the remote again, using the procedures as described in:

Note that the remote will work with one Apple TV box at a time. Pairing with a different unit will unpair for the other unit.

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Answer 2

Level 1

4 points

Hi,

I've tried that many times but without success.

I've tried a different Remote which works with my other Apple TV but still no luck.

I have reinstalled the OS via I-tunes and the UCB-C connection but still no pairing.

My Apple TV is Model No. A1675

My Remote is Model No. A1513.

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Answer 3

Level 10

145,932 points

It seems you have already done very thorough troubleshooting. A next step would be to contact the Apple Support staff.

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