My fiance inherited his brothres IPad and we are unable to factory reset it to use as there was an Activation Lock placed on it... However his brother is deceased. How can we unlock this IPad?

When we tried to factory reset it, it said we need to contact the prior owner to have it removed from his account.

iPad

Posted on Jan 7, 2023 10:04 PM

Similar questions

1 reply

Limnos

Level 10

424,793 points

Jan 7, 2023 10:06 PM in response to Cherryn38

For information about how to request access to a deceased family member's Apple accounts, and through this their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My fiance inherited his brothres IPad and we are unable to factory reset it to use as there was an Activation Lock placed on it... However his brother is deceased. How can we unlock this IPad?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up