My Face ID is not working.

How can I fix my Face ID

iPhone 11 Pro Max, iOS 15

Posted on Jan 7, 2023 09:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2023 09:10 AM

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.


Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jan 7, 2023 09:10 AM in response to Aj_rag5

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.


Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Face ID is not working.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.