Wifi Call Issue

I’m using wifi call option because of i’m living outside of my country and getting my call’s via wifi call. That way i can call like i’m in my country. But there’s an issue about that. If i receive call while i’m using wifi call, the caller name does not show up on the screen. Just the phone number is showing on the screen. After call is completed i can see the name of a caller on my recent calls. And i can call with their names on screen. So is this an ios issue? Or how can i fix it?

iPhone 12 Pro, iOS 16

Posted on Jan 7, 2023 08:28 AM

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Question marked as Top-ranking reply

Posted on Jan 7, 2023 08:39 AM

WiFi Call is a Carrier Specific feature. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM / eSIM to you.


Neither Apple nor iPhone has anything to do with this.


Please check if you have stored correct internation prefix of the contact in the list of Contacts.



When you look deeply you will find that Contacts are neither stored on an iPhone nor on SIM. They are synced to an email account that you may have added and enabled Contacts. It could be Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other email client server.


When you enable Contacts in any of the email accounts they are displayed to you through the Contacts App. When you edit these contacts on an iPhone they are ultimately edited on the client-server.


Please see the pic below for a better understanding...



If you are unable to find your contacts which were stored in the email client, then try this --> Restore contacts, calendars, bookmarks, and more using ...


Check if the email account has been removed from the iOS mail app.

Add the email account that stores your contacts in the IOS mail app and enable Contacts.



What is your default Contacts account? If none, please add an email account and enable contacts.


See the pic below


Unlike some Android devices, contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other



If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.


Similar questions

1 reply
Question marked as Top-ranking reply

Jan 7, 2023 08:39 AM in response to Mkaltundis

WiFi Call is a Carrier Specific feature. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM / eSIM to you.


Neither Apple nor iPhone has anything to do with this.


Please check if you have stored correct internation prefix of the contact in the list of Contacts.



When you look deeply you will find that Contacts are neither stored on an iPhone nor on SIM. They are synced to an email account that you may have added and enabled Contacts. It could be Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other email client server.


When you enable Contacts in any of the email accounts they are displayed to you through the Contacts App. When you edit these contacts on an iPhone they are ultimately edited on the client-server.


Please see the pic below for a better understanding...



If you are unable to find your contacts which were stored in the email client, then try this --> Restore contacts, calendars, bookmarks, and more using ...


Check if the email account has been removed from the iOS mail app.

Add the email account that stores your contacts in the IOS mail app and enable Contacts.



What is your default Contacts account? If none, please add an email account and enable contacts.


See the pic below


Unlike some Android devices, contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other



If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.


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Wifi Call Issue

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