<< This is 100% a bug that needs to be fixed. >>
We can't fix (or even track) bugs from the forums. Engineering effort to fix bugs is applied only in response to Bug Reports.
To file a Bug Report, contact support, work with the first responder to go through their checklist of obvious issues (¿is it plugged in properly?). if no solution, be polite and professional, and ASK FOR A SPECIALIST.
The specialist will probably have to contact you again later.
Specialists are more knowledgeable in their areas of expertise, but far less patient. You can freely reference things posted on the forums, but they never take out word for things, they have their own more rigorous methods for data collection and analysis.
One of the most important items you can provide is EXACTLY how to replicate the issue you encountered.
Official Apple Support
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