Why won't App Store use my FaceID?

I keep having to re-enter the password. I've checked settings for FaceID and Passcode, and it is turned on for iTunes and AppStore. In Settings>me? Media & Purchases, I have "Require Password" turned on for Free Apps. Still getting challenged to enter my password manually every time I try to download a new app.

iPhone 14 Pro

Posted on Jan 6, 2023 10:31 AM

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Question marked as Top-ranking reply

Posted on Jan 8, 2023 05:00 PM

Hi zmrw03,


We'd like to share some details surrounding this issue you have with needing to entire your password for Apps. If you have gone through Require a password for App Store and iTunes purchases and do not have these settings in use and further checked Use Face ID on your iPhone or iPad Pro for the App Store, the next best step would be to contact Apple Support so this can be further investigated.


Thanks for using Apple Support Communities.

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Question marked as Top-ranking reply

Jan 8, 2023 05:00 PM in response to zmrw03

Hi zmrw03,


We'd like to share some details surrounding this issue you have with needing to entire your password for Apps. If you have gone through Require a password for App Store and iTunes purchases and do not have these settings in use and further checked Use Face ID on your iPhone or iPad Pro for the App Store, the next best step would be to contact Apple Support so this can be further investigated.


Thanks for using Apple Support Communities.

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Why won't App Store use my FaceID?

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