Personal hotspot disconnect when lock screen off or on sleep

Dear support I am giving hotspot from my iPhone SE to iPhone 13 Pro Max but it disconnect in my iPhone 13 Pro Max when screen or display is off. I don’t want it to disconnect please tell me solution

thanks

iPhone 13 Pro Max, iOS 16

Posted on Jan 6, 2023 06:24 AM

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Posted on Jan 21, 2023 11:55 PM

seems like they didn't even look through your post and just gave an automated response that's got nothing to do with the issue🙄 I've been having the same problem for about 2 weeks now, hotspot used to work perfectly but now I have to reconnect over and over again, and apple won't even admit it's not a problem of a single user, jeez😒

3 replies
Question marked as Top-ranking reply

Jan 21, 2023 11:55 PM in response to AhmedRafay

seems like they didn't even look through your post and just gave an automated response that's got nothing to do with the issue🙄 I've been having the same problem for about 2 weeks now, hotspot used to work perfectly but now I have to reconnect over and over again, and apple won't even admit it's not a problem of a single user, jeez😒

Jan 8, 2023 03:00 PM in response to AhmedRafay

Hi AhmedRafay,


Thanks for coming to Apple Support Communities for help today.


We can share an article with steps that might help resolve the issue. Please see: If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular).


"Use these steps first


Try connecting again after each step.


  1. Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
  2. Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. 
  3. Make sure that you have the latest version of iOS or iPadOS.
  4. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Transfer or Reset [Device] > Reset, then tap Reset Network Settings."


Then try:


"If you can't connect to Personal Hotspot with Wi-Fi


On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:


  1. Make sure that Allow Others to Join is on. 
  2. Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
  3. If you're using an iPhone 12 model or later, turn on Maximize Compatibility.* Then try connecting your devices again to your Personal Hotspot.
  4. Stay on this screen until you connect your other device to the Wi-Fi network. 


On the device that needs to connect to Personal Hotspot, follow these steps:


  1. Turn Wi-Fi off and back on.
  2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot and the Personal Hotspot icon  might appear next to it.
  3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.


* When you turn on Maximize Compatibility, internet performance and Wi-Fi security might be reduced for devices connected to the hotspot."


If the issue continues after these steps, please contact Apple Support for a deeper dive.


Have a fantastic day!

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Personal hotspot disconnect when lock screen off or on sleep

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