Problem with Logitech Folio Touch

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Level 1

4 points

Problem with Logitech Folio Touch

So i got this Hardware Keyboard/Case for Christmas and I have a Problem. Usally there is the Hardware Keyboard Option in the General Settings under Keyboard, sometimes its there sometimes not. I tried Stuff like disconnecting the Case, restarting my iPad and also reinstalling the App. It working after putting the case off and then on and restarting the Pad. But because this happend the 3rd time in 2 Days its kinda annoying always doing this. Is there anything wrong with the keyboard or the iPad.

Information:

Model: iPad Air 4th Gen

PadOS: 16.2

If anything more is needed just ask :)

Edit:

I can use the Keyboard so I dont think anything is broken. I just always see the Virtuell Keyboard and can't see the Hardware Keyboard Settings

iPad Air 4 Wi-Fi

Posted on Jan 5, 2023 01:37 AM

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Answer 1

Top-ranking reply

maxibum

Level 1

8 points

Jan 7, 2023 04:28 AM in response to Captain_Ice

Exactly the same issue here on iPad Pro M1 12.9.

When I disconnect the keyboard (which is maybe the most interesting feature of the Folio Touch), to let everything work fine again I have to reboot the iPad. Annoying.

Tried to contact Logitech support via Reddit and still waiting for an answer but I’m quite sure is a firmware issue (and yes, I have LOGI App installed and it’s latest).

Happy not to be alone because it’s been a week and didn’t find anyone else with the problem: was going crazy…

Hope they’ll solve soon.

Best

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Answer 2

Jan 7, 2023 04:32 AM in response to maxibum

The Logitech App is reportedly not the easiest App to use for triggering a firmware update.

You’ll need the Logitech Control App:

https://apps.apple.com/gb/app/logitech-control/id1497377584

This post may he helpful in clarifying the procedure:

Logitech combo touch keyboard case with t… - Apple Community

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Answer 3

Jan 5, 2023 03:01 AM in response to Captain_Ice

Have you considered seeking advice or assistance from Logitech Support? Logitech may be aware of explicit issues affecting either the Keyboard (perhaps requiring a firmware update) or interaction with specific versions of iPadOS.

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Answer 4

maxibum

Level 1

8 points

Jan 7, 2023 05:48 AM in response to LotusPilot

Nope. Already tried all the steps found in that thread but nothing changed.

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Problem with Logitech Folio Touch

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