Family Sharing shows child’s name as organizer

I set up family sharing, and on my iPhone, my daughter’s name is shown as both the organizer and the child. On my daughter’s phone, it shows the organizer as ‘Mom.’ My name is correct under my phone’s settings so how can I fix this issue?

iPhone 14 Pro Max, iOS 16

Posted on Jan 4, 2023 10:49 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2023 04:44 PM

Hey there tasanhma,


Having an incorrect name displayed in Family Sharing settings can be the result of incorrect information entered in the contact details in the Contacts app.


To help isolate the behavior, review the contact details for yourself and your daughter in the Contacts app on each of your devices. To do so, take the following steps:


  1. Open the Contacts app
  2. Locate your "My Card" contact to view your data
  3. Ensure the details are correct
  4. Locate your daughter's contact card to view the data
  5. Ensure all details are correct
  6. Visit iCloud.com and confirm the contact information is synced correctly there after signing in with your Apple ID


If the issue continues after taking the steps above, then reach out to Apple Support directly. They'll be best equipped to investigate the behavior should it continue. You can use the following link to reach out: Contact Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Jan 5, 2023 04:44 PM in response to tasanhma

Hey there tasanhma,


Having an incorrect name displayed in Family Sharing settings can be the result of incorrect information entered in the contact details in the Contacts app.


To help isolate the behavior, review the contact details for yourself and your daughter in the Contacts app on each of your devices. To do so, take the following steps:


  1. Open the Contacts app
  2. Locate your "My Card" contact to view your data
  3. Ensure the details are correct
  4. Locate your daughter's contact card to view the data
  5. Ensure all details are correct
  6. Visit iCloud.com and confirm the contact information is synced correctly there after signing in with your Apple ID


If the issue continues after taking the steps above, then reach out to Apple Support directly. They'll be best equipped to investigate the behavior should it continue. You can use the following link to reach out: Contact Apple Support


Kind regards.

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Family Sharing shows child’s name as organizer

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