Charging issues on iPad Pro 11 2018 A1934 after update to iOS 16.2

Question

Charging issues on iPad Pro 11 2018 A1934 after update to iOS 16.2

Today I updated my iPad Pro from iOS 16.1 to 16.2. Immediately after the update, I noticed that even though the iPad was plugged in (official Apple Wall Adapter and Cable) it was not charging any more. I tried plugging it in again, restarting it, and also tried a few different cables and power supplies and cables. I noticed that the iPad Battery was also draining way faster than usual. After I tried a few different things, I found out that the iPad only charges on slow charging adapters. Anything faster (like the Power Supply from my MacBook or a fast charging power bank) either does not charge or brings the iPad to immediately crash.

Does anyone have an idea? I can't deal with this right now. I am a student and I need this iPad!

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jan 3, 2023 11:55 AM

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Answer 1

destiny241

Community Specialist

Jan 5, 2023 08:01 AM in response to juliuswaldmann

Hello juliuswaldmann,

For issues charging the iPad Pro, please follow these related steps:

Important Tip: Check inside of the charging port for lint and debris. If needed, bring it in for service if something is inside of the charging port, blocking the connection: iPhone Repair & Service

Get prepared for your visit: Get your iPhone, iPad, or iPod touch ready for service

If there isn't anything inside of the charging port and you continue to experience this issue, then it would be best to contact Apple Support directly to discuss this further: Official - Apple Support They'll need to take it from here.

Wishing you well, take care.

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Answer 2

faith185

Community Specialist

Jan 4, 2023 02:27 PM in response to juliuswaldmann

Hi juliuswaldmann,

Thanks for posting in Apple Support Communities. You've tried some great troubleshooting steps so far. Have you tested multiple fast charging adapters? If not, the issue may be with the adapter itself.

Also, make sure that your iPad is compatible using the guidance in About Apple USB power adapters.

Best of luck.

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Answer 3

SnickZ.

Community Specialist

Jan 5, 2023 11:36 AM in response to juliuswaldmann

We definitely understand your frustration juliuswaldmann, but we’d like to explain about the battery usage on iOS and iPadOS devices.

About the battery usage on your iPhone, iPad, and iPod touch - Apple Support -- Most, if not all, electronic devices depend on a power source to work. Those that use a battery can expect the battery to become depleted at some point. This article explains the battery life expectations for an iPhone, iPad and iPod touch.

If Apple Support found an issue with the charging port or other hardware problem, you may be able to find a more affordable option buying a refurbished iPad:

Why Refurbished - Apple

Certified Refurbished Products - Apple

All the best.

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Answer 4

Jan 5, 2023 04:50 AM in response to faith185

First, thanks for your ideas.

Yes, I've tried multiple different fast chargers that I know are working just fine with other devices. I don't think it's that because what is the probability that all of my chargers become faulty on one day. And they are also still working with other devices...

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Answer 5

Jan 5, 2023 11:06 AM in response to destiny241

I did all of that already. I also contacted the Apple Support, but they couldn't help me either. As I said, I am a student and I don't have a lot of money. I don't really know what to do, but I need this device for university. I bought an iPad thinking it would be stable and reliable...

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Answer 6

Jan 5, 2023 11:40 AM in response to SnickZ.

I called with the Apple Support. They ran remote diagnostics on the iPad and told me that my battery health is excellent (over 96%) and that they can't find a problem.

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Charging issues on iPad Pro 11 2018 A1934 after update to iOS 16.2

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