Can't open music files...wants password

Half my music files are unavailable to me...they want a password but my regular Apple username and password don't work. Not sure what's going on here. It says I can change my password, but will happen if I change my password if my password already doesn't work?

Mac mini, macOS 13.0

Posted on Jan 1, 2023 03:10 PM

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Jan 2, 2023 03:47 PM in response to kennethfromfortbragg

Greetings kennethfromfortbragg,


It sounds like you may have Screen Time enabled, so your device will be looking for the Screen Time passcode. If you have forgotten that passcode, follow the guidance found here:


If you forgot your Screen Time passcode


"On a Mac

  1. Make sure that your Mac is updated to macOS Catalina 10.15.4 or later
  2. Choose Apple menu  > System Settings or System Preferences, then click Screen Time.
  3. Click Change Passcode, then click Forgot Passcode. 
  4. Enter the Apple ID and password* that you used to set up the Screen Time passcode.
  5. Enter a new Screen Time passcode, then enter it again to confirm.

If you have Share Across Devices turned on, your new Screen Time passcode will automatically update on those devices after you reset it. 

If you still have issues resetting your Screen Time passcode, contact Apple Support."


Take care.

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Can't open music files...wants password

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