It is not letting me Get the new update I download it but it won’t let me install it

Hi annibelle33,

We'll be glad to help. We assume you're referring to an iOS update. If so, you'll need to follow the steps outlined here to resolve your issue: If your iPhone or iPad won't update

"If you can't reach the update server or can't verify the update

If you try to update your device, you might see one of these messages:

"Unable to Check for Update. An error occurred while checking for a software update."

"Unable to Install Update. [Software] update requires a network connection."

Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network or update your device with your computer:

• Update your device using a Mac with macOS Catalina or later
• Update your device using a Mac with macOS Mojave or earlier, or a Windows PC

If the issue happens again after trying to update with multiple networks, remove the update.

"

That should resolve your issue.

Cheers.

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.

Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)

Make sure the phone actually has internet connection through WiFi. WiFi can be on but there be no internet connection.