Carplay disconnecting

carplay keeps disconnecting after about 2 minutes on my dacia sandero, i use iphone 12 mini with the lastest ios.

is there any solution?

iPhone 12 mini, iOS 16

Posted on Dec 31, 2022 07:10 AM

Reply
1 reply

Jan 1, 2023 03:27 PM in response to zakaria191

Hello zakaria191,



Thanks for choosing the Apple Support Communities. This may be related to wireless interference. Let's take a look at that as well. But we also have a great resource for troubleshooting CarPlay.




If you need help with CarPlay - Apple Support


"If CarPlay doesn't work like you expect, learn what to do.


First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."


For possible wireless interference check out: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


"Wireless interference can cause Wi-Fi and Bluetooth devices to disconnect or perform poorly, but you can take steps to reduce or overcome it.


Symptoms of wireless interference

Any of these symptoms could be caused by interference affecting the Wi-Fi or Bluetooth signal:

  • Device doesn't connect or stay connected
  • Connection is slow and signal strength  is low
  • Bluetooth audio skips, stutters, cuts off, or has static or buzzing
  • Pointer movement is erratic or jumpy

How to reduce wireless interference

These general steps can help achieve a cleaner, stronger wireless signal:

  • Bring your Wi-Fi device closer to your Wi-Fi router. Bring the Bluetooth devices that are connecting to each other closer together. 
  • Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
  • Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
  • Configure your Wi-Fi router to use a different Wi-Fi channel, or have it scan for the channel with the least interference. Most routers perform this scan automatically on startup or when reset.

If you're using USB 3 or Thunderbolt 3 devices with your computer, you can limit their potential to interfere with nearby wireless devices:

  • Use a high-quality, shielded USB or Thunderbolt 3 cable with each device.
  • Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your wireless devices.
  • Avoid placing USB 3 or Thunderbolt 3 devices on top of your Mac.
  • Turn off any USB 3 devices that aren't in use.

Avoid physical obstructions in the path of your wireless signal. For example, a metal surface between your Bluetooth mouse and computer could cause the mouse to perform poorly, and a metal-reinforced concrete floor between your Wi-Fi router and Wi-Fi device could cause poor Wi-Fi performance.

  • Low interference potential: wood, glass, and many synthetic materials
  • Medium interference potential: water, bricks, marble
  • High interference potential: plaster, concrete, bulletproof glass
  • Very high interference potential: metal"


If you are hardwired to CarPlay, it would also be a good idea to check out your wired connection. Test a new cord and see if that takes care of the problem as well.


We hope this helps.


Cheers!



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Carplay disconnecting

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