Family sharing not showing on all devices

I set up Family Sharing for me and my wife. I am the organizer and we both share the purchased 200gb of storage on the plan as well as access to Apple TV, Apple Music and apps. All our devices showed family sharing for both of us. All was right with the world. THAT WAS YESTERDAY.


TODAY. My wife's devices continue to show Family sharing with me as the organizer. My devices, however, show no such thing. My devices, two (2) ipads and iphone, show 5gb of free storage and I see the link to purchase 200gb of additional storage and I presume will then show the Family Sharing link once additional memory is purchased. Not sure why I should have to re-do the purchase of more memory and set up Family Sharing since I already did it once and, according to my wife's devices, it is still in force. Nothing changed in my devices overnight, all are using the most recent update.


Troubleshooting I have done on one device: I switched off wifi and switched it on again, rebooted, signed out and signed back in, nothing works.


Any suggestions as to how to get my devices to update to the Family Sharing that my wife's devices show?


Thanks

iPhone 6, iOS 12

Posted on Dec 30, 2022 06:48 AM

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Question marked as Top-ranking reply

Posted on Dec 31, 2022 01:11 PM

Hi Beema48,


Thanks for contacting Apple Support Communities!


We understand that Family Sharing isn't reflecting on your devices although you're the family organizer.


We would suggest that you contact Apple directly as they can review the provisioning of your Apple ID account. You can find their contact details here: Contact Apple Support


Take care!

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1 reply
Question marked as Top-ranking reply

Dec 31, 2022 01:11 PM in response to Beema48

Hi Beema48,


Thanks for contacting Apple Support Communities!


We understand that Family Sharing isn't reflecting on your devices although you're the family organizer.


We would suggest that you contact Apple directly as they can review the provisioning of your Apple ID account. You can find their contact details here: Contact Apple Support


Take care!

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Family sharing not showing on all devices

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