suddenly my emails are not fully loading, at top of email a message says your network settings prevent content from loading privately, any ideas why? TIA

suddenly my emails are not fully loading, at top of email a message says your network settings prevent content from loading privately, any ideas why? TIA

Posted on Dec 28, 2022 09:11 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 09:59 AM

Hi televeritt,


We'll be happy to help out. What you're seeing is normally related to a privacy setting, or it can happen if you're using a VPN. Here's what you can do to resolve it!


"If Mail displays a message that it's unable to load remote content privately, you can tap Load Content to display the content.


  • Mail Privacy Protection in iOS 15 and iPadOS 15 hides your IP address, so email senders can’t determine your location or link it to your other online activity.


  • In some cases, Mail isn’t able to download remote content in an email in a private way. This may happen if you’re using a Virtual Private Network (VPN). 


  • Mail won’t load this content without your permission and instead notifies you that it's unable to load remote content privately.


  • You can tap Load Content to bypass the warning, and allow Mail to receive the remote content without using Mail Privacy Protection. If your device is using a VPN for this content, the content will be loaded through the VPN rather than through Mail Privacy Protection."


Reference: If you see 'Unable to load remote content privately' at the top of an email


Cheers!


1 reply
Question marked as Top-ranking reply

Dec 29, 2022 09:59 AM in response to televeritt

Hi televeritt,


We'll be happy to help out. What you're seeing is normally related to a privacy setting, or it can happen if you're using a VPN. Here's what you can do to resolve it!


"If Mail displays a message that it's unable to load remote content privately, you can tap Load Content to display the content.


  • Mail Privacy Protection in iOS 15 and iPadOS 15 hides your IP address, so email senders can’t determine your location or link it to your other online activity.


  • In some cases, Mail isn’t able to download remote content in an email in a private way. This may happen if you’re using a Virtual Private Network (VPN). 


  • Mail won’t load this content without your permission and instead notifies you that it's unable to load remote content privately.


  • You can tap Load Content to bypass the warning, and allow Mail to receive the remote content without using Mail Privacy Protection. If your device is using a VPN for this content, the content will be loaded through the VPN rather than through Mail Privacy Protection."


Reference: If you see 'Unable to load remote content privately' at the top of an email


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

suddenly my emails are not fully loading, at top of email a message says your network settings prevent content from loading privately, any ideas why? TIA

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.