AppleTV app video distortion
we have a Sony 4k smart TV. All AppleTV shows/movies have video distortion. We do not have the issue with any other provider (Netflix, Disney, Amazon Prime). Any suggestions, fixes?
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User profile for user:
Tammer1
User level:
Community Specialist
Hello OerterJ,
It sounds like you are seeing video distortion when using the Apple TV app on your Sony TV, right? Have you tried logging out of the app and back in to see if that helps? You can also try resetting the app:
Get the Apple TV app or Apple TV+ app on your smart TV or streaming device
"Reset the Apple TV app or Apple TV+ app
Resetting the Apple TV app or Apple TV+ app removes your personal information and restores the app to its original settings. If you plan to sell or give away your device, or uninstall the app, you might want to reset it first.
- Open the Apple TV app or Apple TV+ app.
- Go to Settings.
- Choose the Reset option.
If you lost or can't access your device but are still signed in to the Apple TV app or Apple TV+ app, remove the device from your Apple ID device list."
Regards