STOP sign and non Recovery Mode

My late 2019 iMac has crashed and will not let me into Recovery Mode. I made a bootable drive with High Sierra BUT the iMac will not run the install. It just shows a STOP sign and then a few moments later shuts down the iMac. Apple Store installed the software onto the erased drive and it was working for a couple of days but showed a problem by not being able to run MS Office 2019. It just kept asking for a licence. MS were unable to help me. Apple the same. The drive just refuses to do anything.

Help!

Jonah

Posted on Dec 27, 2022 2:58 PM

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2 replies

judysings

Community Specialist

Dec 28, 2022 4:19 PM in response to Jonah82

Good afternoon Jonah82,

It might be helpful for you to contact Apple again and ask to speak with a Senior Advisor regarding the issue you are having with your iMac.

Contact Apple for support and service

Take care.

Jonah82 Author

Level 1

37 points

Dec 29, 2022 1:26 AM in response to judysings

The visit to Apple , after a conversation with a Senior Support Assistant is now booked.

Thankyou all for the support ideas.

Jonah

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STOP sign and non Recovery Mode