my daughter phone is saying unavailable

how do I get my daughter phone to stop saying unavailable it doesn't give me the option to try the passcode again it just a blank screen that says unavailable.?

iPhone 11 Pro Max

Posted on Dec 26, 2022 11:09 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2022 11:17 PM

The wrong passcode has been entered enough times that the phone is now locked.


If the screen tells of a lockout time, you can wait and carefully try again with the correct passcode then.


Otherwise the device will need to be erased and reinstalled as new.


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 26, 2022 11:17 PM in response to andraya93

The wrong passcode has been entered enough times that the phone is now locked.


If the screen tells of a lockout time, you can wait and carefully try again with the correct passcode then.


Otherwise the device will need to be erased and reinstalled as new.


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


Dec 26, 2022 11:14 PM in response to andraya93

If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPhone or iPad.)



Lock Screen Passcode or Screen Time Passcode.


Following this process is the only way out if your iPhone is disabled. The steps given in this link will help you reset the passcode -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Note: If you have forgotten the Screen Time Passcode then restoring your device from a backup after the passcode reset will return the Passcode back to your device. So, please do not restore from a backup.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my daughter phone is saying unavailable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.