Apple Watch not counting steps!
Apple Watch is not recoding activity (steps) even after turn both phone and watch no longer works. What to try next?
iPhone 12 Pro Max, iOS 16
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User profile for user:
Drew_7
User level:
Community Specialist
Hello margiefromblackshear,
We understand your devices are not tracking your Activity data as you'd expect. We recommend taking the steps listed in the following article to help improve accuracy and ensure everything is working as intended: Calibrate your Apple Watch for improved Workout and Activity accuracy
"Check your settings
To make sure that your Apple Watch can get the information it needs, check these settings on your iPhone:
- On your iPhone, open the Settings app.
- Tap Privacy & Security > Location Services.
- Make sure that Location Services is turned on.
- Scroll down, then tap System Services.
- Make sure that Motion Calibration & Distance is turned on.
- Continue with the steps below."
If you continue to experience issues with tracking we'd recommend reaching out to support in your region. You can explore available options here: Get Support
Cheers!