How do you know if your AirPods are broken
So my AirPods only work when plug up but won’t connect to my phone
User profile for user:
jmarse1
User level:
Community Specialist
Hi CMFTHOMPSON,
We'll be glad to help with your AirPods. If you've followed all steps in the article that brought you here, If your AirPods won't connect, and still have issues; you'll likely need to have your AirPods serviced. To get started on that, reach out to Apple here: Get Support
We hope that helps.
Cheers.