User profile for user: kc528
kc528 Author
User level: Level 1
5 points

I can’t download any apps because of a subscription that I can’t cancel.

When I go to download an app, it won't let me because of billing info that needs to be managed or something. When I try to delete my apple pay option to see if that fixes anything, it says I have an "active subscription that needs at least one payment on file" or something along the lines of that.


When I go to my subscriptions, I have only one subscription that says active (not sure if it matters, but the app is Impulse). I press on the subscription, and there is no cancel button anywhere. It just says it expires in about a year from now, and I don’t know if that means it’ll automatically renew and take my money or I just have to wait a year to be able to download apps again.

Either way, I really don’t want to have to pay $30 or wait a year just to download apps.


Please help me out, thank you.. Attached below are screenshots if it helps any.


[Image Edited by Moderator to Remove Personal Information]

iPhone XS, iOS 16

Posted on Dec 25, 2022 07:07 PM

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User profile for user: Raicya
Raicya
User level: Level 10
209,865 points

Posted on Dec 26, 2022 05:11 AM

You need to have at least one payment on file.

To verify your payment information, you need to -> Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 


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User profile for user: Raicya
Raicya
User level: Level 10
209,865 points

Dec 26, 2022 05:11 AM in response to kc528

You need to have at least one payment on file.

To verify your payment information, you need to -> Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 


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I can’t download any apps because of a subscription that I can’t cancel.

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