My dad recently switched to a new iPhone and he’s having an issue where many photos in our shared albums are missing for him. His iCloud Photos are on and shared albums are turned on.
Im wondering if anyone has any suggestions? We thought about turning shared albums off and back on but we don’t wanna lose any of his contributions to the albums and aren’t sure if that will happen or not.
iPhone 12
Hello kominayu,
Let's use the steps below to restart his iPhone:
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
You can also find those steps in this resource: Restart your iPhone Restarting can sometimes help address odd behaviors.
Should that still persist, are those photos still appearing on any of his other devices?
If you add a new photo to a shared album, does it appear on his new iPhone afterwards?
Let us know, and we'll keep moving forward based on your results.
Hi kominayu,
Looking over If Shared Albums aren't working, the additional guidance we would have before suggesting support would be looking over the network to see if the network has the Recommended settings for Wi-Fi routers and access points. Even if connected to the same network as others, this would still be important to verify and if so, the next step would be to contact Apple Support.
Thanks for using Apple Support Communities.
Thanks for your response!
Shared Album Missing Photos after Switching to New iPhone
