Ipad turns itself off when trying to restore.

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Ipad turns itself off when trying to restore.

Ipad is in a power on loop, ie. it wont turn on, only show apple logo for about 5 seconds and turn off only to repeat and finally go into restore mode. It will stay in restore mode for about 15 minutes then turn off and start cycle again. I put it in charger overnight so I know the battery is charged. I attach to laptop with fresh Itunes and it will recognize the ipad and will attempt to restore (or reset, tried both). After 3-5 seconds into the restore process the Ipad will turn itself off, laptop will sense the USB cable is unhooked (loss of link) and the Ipad will turn back on again. laptop will sense USB and the "preparing ipad for restore" is still in Itunes. The ipad will turn off again, will come back on "waiting for ipad" and I will repeat one more cycle and finally give up, get an error 4013 "This Ipad cannot be restored" I think I have some sort of hardware issue that is preventing the Ipad from booting at all, so no amount of restoring will fix. Can anything go wrong hardware wise that would prevent it from booting past the apple logo screen? Without the USB into the laptop, the Ipad will boot to logo and then straight into support.apple.com/ipad/support. Im ready to crack this open and do anything shortt of buying a new ipad as this was only 2 years old and was never abused.

iPad Air 5 Wi-Fi

Posted on Dec 25, 2022 03:55 PM

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Answer 1

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MVegas21

Community Specialist

Dec 27, 2022 12:35 PM in response to Swampdog06

Hi Swampdog06,

You've done some great troubleshooting so far. There are some additional steps that could be helpful in this resource: If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch.

Try these steps:

1. Make sure that your Mac has the latest version of macOS or the latest version of iTunes.

2. Force your device to restart:

• iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you're not sure, see which buttons you need to press to restart your iPad.

• iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.

• iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.

• iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.

3. Connect your device to your computer using a USB cable. Locate your device on your computer.

4. When you see the option to update or restore, click Update — not Restore — to reinstall the software and keep your personal data.

If you still need help, try these steps

If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.

If you still see an error during the update:

1. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.

2. Try to restore your device using another USB cable.

3. Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Cheers.

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Ipad turns itself off when trying to restore.

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