Ringtone purchased but can’t download

I purchased a ringtone and it never downloaded but when I try to complete the process again it says I’ve already purchased it and prompts me to re-download the tone but then never does. Help please

iPhone 14 Pro Max

Posted on Dec 24, 2022 04:52 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2022 04:54 PM

Hello cigdemeray,


We would like to see how we can help you with redownloading your previously purchased ringtone. Follow the steps in this link and get back to us with your results: Use tones and ringtones with your iPhone or iPad


"Redownload ringtones purchased with your Apple ID

  1. Go to Settings > Sounds & Haptics.
  2. Under Sounds and Haptic Patterns, tap any sound.
  3. Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven't purchased any tones.

You might not be able to redownload some previously purchased tones."


Cheers!

1 reply
Question marked as Top-ranking reply

Dec 26, 2022 04:54 PM in response to cigdemeray

Hello cigdemeray,


We would like to see how we can help you with redownloading your previously purchased ringtone. Follow the steps in this link and get back to us with your results: Use tones and ringtones with your iPhone or iPad


"Redownload ringtones purchased with your Apple ID

  1. Go to Settings > Sounds & Haptics.
  2. Under Sounds and Haptic Patterns, tap any sound.
  3. Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven't purchased any tones.

You might not be able to redownload some previously purchased tones."


Cheers!

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Ringtone purchased but can’t download

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