Help figuring out how I got charged

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4 points

Help figuring out how I got charged

I signed up for a FREE TRIAL and was immediately charged for $16.21. The app I signed up for doesn’t have any payment plans for 16.21 so that’s weird. Also when I checked my subscriptions it says I’m in a FREE RIAL for that app. Also none of my other subscriptions show up as that price. I must reiterate that this charge happed as soon as I signed up for the free trail. The cull shows up as APPLE.COM/Bill so IT IS FROM THE APP STORE!

Posted on Dec 23, 2022 2:43 PM

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Answer 1

Dec 23, 2022 3:19 PM in response to dls0417

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support

or go to Subscriptions and Billing - Official Apple Support

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Help figuring out how I got charged

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