i thought my speaker went out because when i tried going on apps no audio would play but the volume was all the way up. but when i went on sound and haptics and redid my ringtone and alert volume my speakers would play. also my speaker is on all the way up and it won’t let me turn it down through the buttons or the screen. any tips on how to fix this?
iPhone XR, iOS 14
Hello kasslol,
For issues with your iPhone speaker, you'll want to take these related steps to solve it: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do.
Follow these steps
1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off.
2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.
Contact Apple Support
If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
If you determine there is a hardware issue, then you'd want to bring it in for an inspection: iPhone Service & Repair
Get prepared for your visit: Get your iPhone, iPad, or iPod touch ready for service
Select 'Service' and search nearby: Find Locations
Wishing you well, take care.
Hello kasslol,
For issues with your iPhone speaker, you'll want to take these related steps to solve it: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do.
Follow these steps
1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off.
2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.
Contact Apple Support
If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
If you determine there is a hardware issue, then you'd want to bring it in for an inspection: iPhone Service & Repair
Get prepared for your visit: Get your iPhone, iPad, or iPod touch ready for service
Select 'Service' and search nearby: Find Locations
Wishing you well, take care.
my phone won’t play audio
