AirPods not connecting to iPhone

So when I try to connect to my air pods it don’t connect to my phone instead it makes a whole new AirPod name like macys AirPods Pro #2 and when I connect to it I don’t hear anything and when I connect to the original one it don’t work


[Re-Titled by Moderator]


iPhone 13, iOS 16

Posted on Dec 22, 2022 05:08 PM

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1 reply

Dec 26, 2022 08:08 AM in response to Mac__

Hey there, and welcome to Apple Support Communities Mac__,


We can certainly understand your concern and can help provide some insight.


We recommend checking out theses steps for more information on what to do if you are having issues connecting your AirPods.


" If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.

AirPods charging cases


6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.

7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.

8. Test your AirPods. If you still can't connect, reset your AirPods. "


For additional information, check out this link: If your AirPods won't connect - Apple Support


These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.


Kindest regards!



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AirPods not connecting to iPhone

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