Failed to update

Hi , My iphone is suddenly cannot reading any simcard , and after reset to pabric setting it shows a pop up message that my iphone need to update.


before I reset the phone , i already try to update iOs by wifi but failed with pop up message Can not update because my phone is not connected to provider .


now what should i do ?

iPhone 7

Posted on Dec 21, 2022 07:40 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2022 09:08 AM

1.

Try this -> Remove and reinsert the SIM card.

If it doesn't help contact your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.

Also  ask to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.


2.

iPhone 7

Check -> iPhone 7 Repair Program for "No Service" Issues

iPhone 7 Repair Program for "No Service" Issues - Apple Support


3.

If it doesn't help see these Apple articles below:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)

1 reply
Question marked as Top-ranking reply

Dec 21, 2022 09:08 AM in response to dianareflya

1.

Try this -> Remove and reinsert the SIM card.

If it doesn't help contact your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.

Also  ask to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.


2.

iPhone 7

Check -> iPhone 7 Repair Program for "No Service" Issues

iPhone 7 Repair Program for "No Service" Issues - Apple Support


3.

If it doesn't help see these Apple articles below:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Failed to update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.