iCloud Drive not syncing files across devices

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Level 1

13 points

iCloud Drive not syncing files across devices

Hi Apple Community! We have a couple Macs, iPhones and iPad, all have been updated to the latest operating systems. We are heavy users of iCloud Drive and have enabled Advanced Data Protection. We are multiple users with our own Apple IDs and we share folders on iCloud Drive. Just in the past days we've noticed instances where iCloud Drive files on one device are not up to date. Rebooting the device gets the files to sync, but this is concerning because we might unknowingly be using an old version and even worse end up with data inconsistencies.

Thanks!

Mac mini, macOS 13.1

Posted on Dec 20, 2022 05:38 AM

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Answer 1

chuckbl

Community Specialist

Dec 21, 2022 01:44 PM in response to mikevit

Hello mikevit,

Let's use the steps below to temporarily disable Advanced Data Protection:

• iPhone or iPad: In Settings, tap your name, then tap iCloud. Then scroll down and turn off Advanced Data Protection.

• Mac: In System Settings, click your name, then click iCloud. Then click Advanced Data Protection and click Turn Off.

You can also find those steps in this resource: How to turn on Advanced Data Protection for iCloud That will help to isolate this further. Once you've tested that, you can re-enabled that feature.

Should that still persist with that feature disabled, have you had the opportunity to test this behavior with another Wi-Fi network, or using mobile data?

Also, is this only occurring with shared folders?

Let us know, and we'll keep moving forward based on your results.

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Answer 2

mikevit Author

Level 1

13 points

Dec 31, 2022 07:53 AM in response to chuckbl

Thanks chuckbl.

This is specific to documents in folders that I share with my wife. For each of our iCloud accounts, I turned ADP off/on again. That resolved the issue in that specific instance. I haven't noticed the sync problem occurring again since the fix, but I will keep an eye out for it. No chance to trouble-shoot on another wi-fi network.

Thanks

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Answer 3

Dec 31, 2022 01:06 PM in response to mikevit

mikevit,

We’re glad to hear that things are working as expected again.

Please do not hesitate to reach out to us if you have questions or need additional support.

Thanks for using the Apple Support Communities.

Cheers!

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iCloud Drive not syncing files across devices

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