Hello my iPhone 13 Pro has the infamous white screen issue and is still under warranty. If anyone can advise me on if this is fixable that would be great. None of the rebooting and other methods worked.
Secondly, if I walk into an Apple Store in Australia and hand it over will they fix it for me? I am still eligible because of my warranty.
Thanks in advance!
iPhone 13 Pro
Greetings,
We see you have a question about service for an iPhone that's on a white screen.
First, did you try all of the steps in this link, including the "If your iPhone turns on but gets stuck during start up" section? If your iPhone won't turn on or is frozen
If you did, that's when you'd want to either contact us directly or check into appointments for nearby Apple Stores or Apple Authorized Service Providers. You can do either of those with this link: Apple Support
If you opt to set up an appointment at a store, a technician will inspect the iPhone to determine your options from there. Be sure to follow the steps in this link so you can Get your iPhone, iPad, or iPod touch ready for service.
Take care.
Hi Ryan, yes I tried them and it didn’t work. I am planning on sending my phone to Australia to an apple store and get it fixed. I heard this issue is quite common. My Limited Apple care warranty is valid till February 2023. So if I book an appointment and give it to an apple store in Melbourne, I should be able to get it done is about a week tops right?
let me know and have a great one!
Hi SusalDabarera,
We wouldn't be able to answer that question for you. You'd want to check with the Apple Store directly to see what the turnaround time would be for a repair.
Thanks for using Apple Support Communities.
Hi SusalDabarera,
Since we are unable to physically inspect the device to see what is causing the issue, we wouldn't be able to speculate on whether or not it can be fixed or if the device would need to be replaced. After the technician at the store has had an opportunity to inspect the device, then they will be able to provide you with more information on the service options.
Take care.
Hi well then can I at least know if this issue is fixable? I'll inquire with them regarding the time. I question whether this is a common issue and whether it can be fixed.
Hi so is this a common software issue for IOS 16.2?
I'm definitely not the only one.
Thanks for your assistance and regards.
iPhone 13 Pro white screen
