Hi! I have a problem

my account has been disabled in App Store and ITunes, can u please help

iPhone 13 Pro Max, iOS 15

Posted on Dec 19, 2022 04:31 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2022 03:45 AM

Hello,


The solution to seeing a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked" is to contact Apple by clicking on this link for this specific issue --> Apple Support . Removing the lock is not something you can do yourself.


From the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


1 reply
Question marked as Top-ranking reply

Dec 20, 2022 03:45 AM in response to RimmaTrofimenko

Hello,


The solution to seeing a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked" is to contact Apple by clicking on this link for this specific issue --> Apple Support . Removing the lock is not something you can do yourself.


From the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


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