Apple pay
can you tell me why I can’t transfer my money to my bank account?
When I receive money I cant transfer it to my bank account. It says to add debit card but when I add it. It says it’s already in my wallet..
iPhone XS Max, iOS 15
Question marked as
User profile for user:
MichaelB2019
User level:
Community Specialist
Hi Louu19,
Thanks for coming to Apple Support Communities for help today.
Make sure you have followed the steps here: Transfer money in Apple Cash to your bank account or debit card. It's possible the card isn't eligible or your identity needs to be verified.
If you can't transfer money
- Check for iOS, iPadOS, or watchOS updates.
- Make sure that your device is eligible to use with Apple Pay.
- Make sure that you have a Wi-Fi or cellular connection.
- If you're transferring money to a debit card, make sure that it's an eligible debit card.
After each step, try to transfer money again:
- For 1 to 3 business day transactions, make sure that you added an eligible United States bank account and that you entered the correct account and routing numbers. If you enter the wrong numbers, the transfer might go to the wrong account.
- Instant Transfers require you to use the billing address that matches your selected debit card.
- Check the limits. The minimum amount that you can transfer to your bank account is $1. If your balance is less than $1, you can transfer your total balance as an exception to the minimum. The maximum amount that you can transfer per transaction is $10,000.
- Make sure you aren't using accents when you enter your name.
If you still can't transfer money to your bank, you might need to verify your identity."
If it's not one of these reasons mentioned, then you should contact Apple Support for a deeper dive.
Have a fantastic day!