ive tried all the steps in the support page and my phone still doesn't show up. Suggestions?
I've tried everything and my phone still won't show up in Itunes
iMac 21.5″, macOS 10.13
User profile for user:
nbotros
User level:
Community Specialist
Hello djbelo,
Welcome to Apple Support Communities. Are you getting any errors when you connect your iPhone to your Mac? Does your iPhone start charging when it is connected to your Mac? Do you get prompted to allow the computer to access information on the iPhone when you connect them? Also, what is the iTunes version installed on your Mac? You can find this information from the iTunes menu bar click iTunes > About iTunes.
Which iPhone model, and iOS version are you using? You can find this information on your iPhone under: Settings > General > About.
This will help guide us through troubleshooting and towards a resolution.
Do you have another User Account on your Mac with admin privileges? If so, we'd like to have you try logging into it and testing to see if you experience the same behavior. Be sure that you disable any antivirus software or firewalls before connecting your iPhone to iTunes.
We hope this information is useful. Kind regards.