Homekit Logitech Circle View Camera records wrong motion

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Level 1

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Homekit Logitech Circle View Camera records wrong motion

I have several Logitech Circle View Cameras that have been working great for months. I have them set to record only specific motions (Recording Options/More Options/then choose either "Any Motion is Detected" or "Specific Motion is Detected"). Ever since iOS 16.2 has come out all the cameras respond and record as if they are set to "Any Motion is Detected". I have rebuilt everything from scratch including HomeKit and they are all set to "Specific Motion is Detected" but they continue to record as if they are set to record when "Any Motion is Detected"

Posted on Dec 17, 2022 05:49 PM

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Answer 1

ShannonM1

Community Specialist

Dec 20, 2022 07:42 AM in response to wayne.d

Hello wayne.d,

Since this began - and since it's right after an update - have you checked to see if an update is available for your cameras? It isn't uncommon for accessories to need updates to continue compatibility for a new iOS version. You can check Logitech Support + Download to see if any updates are available. You can also check directly with Logitech as the manufacturers will be able to investigate this best with you.

Thanks!

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Answer 2

wayne.d Author

Level 1

15 points

Dec 20, 2022 08:02 AM in response to ShannonM1

At the time I did factory reset them and reinstall. That is suppose to download latest software. It did not help. The good news is yesterday all the cameras started working properly. I am assuming HomeKit or Logitech pushed out an update which fixed the problem. Thank you for your response.

Now if I could only get my August door lock to work again in HomeKit (works correctly in the August app). Hopefully an update will come out soon.

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Homekit Logitech Circle View Camera records wrong motion

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